In KAISER International Healthgroup, Inc., we are committed to protecting your privacy. This privacy policy discloses what information we collect, how we use them, and available measures to control the information you provide to us. These privacy practices apply to this web site, which is operated by KAISER, its partner, or affiliate. By visiting this web site, you are accepting the practices described in this Privacy Policy.

What personal identifiable information do we collect?
We collect whatever information when you provide it to us, such as when you send us an email, register on one of our sites, subscribe to our mailing lists, and use certain services. This information may include your name, email address, billing information, and online address book entries.

What anonymous information do we collect?
Cookies. A "cookie" is a small file stored on your computer that stores certain information about your activity on the site. We do not store personal or financial information through cookies. Cookies are used to enable our system to recognize your browser, and to determine whether you are a new or returning customer. You may elect not to allow cookies to be collected by configuring your Internet browser. However, we recommend that you turn it on, as certain features of our web sites are only available to browsers that allow cookies.

Servers. Our web servers are installed with analysis software for the purpose of analyzing our web sites' traffic. Our servers automatically record details such as your browser, IP address, time, information about the page you requested, and referring URLs.

Third-party advertisement servers. Some of our advertisers use third-party companies to serve their advertisements on our sites and, in some cases, in our HTML-formatted newsletters. Often, these third-party advertising companies employ cookie and Web bug technologies to measure advertisement effectiveness. We do not give any personally identifiable information to them as part of this relationship. Use of their tracking technology is subject to their own privacy policies.

How do we use that information?
We use the information we gather for the following general purposes:

• To communicate with you
• To provide a personalized interactive experience
• To promotional offers
• To fulfill your requests for certain products and services, such as sending out electronic newsletters, contests, polls, and discussion boards
• To improve our service through web page traffic analysis and aggregation of visitor demographics
• To send you information you agreed to receive about topics we think will be of interest to you

How do we share information?
Information about our customers is an important part of our business, and we are not in the business of selling it to others.

How long do we keep your data? (Data Retention)
We retain personal information only for as long as it is necessary to fulfill the purposes for which it was collected, to provide the services you requested, and to comply with our legal, accounting, tax, and regulatory obligations. Typical retention periods are:

• Account and membership information — retained for the duration of your membership and for up to ten (10) years after your membership ends, in line with insurance and tax record-keeping requirements under Philippine law.
• Inquiry, contact form, and click-to-call submissions — retained for up to two (2) years from the date of submission, then deleted or anonymized.
• Application and underwriting records (APE, healthcard, NHS, etc.) — retained for up to ten (10) years after the related policy ends, as required for claims and regulatory audit.
• Marketing list subscriptions — retained until you unsubscribe or request deletion.
• Server logs, cookies, and analytics data — retained for up to twelve (12) months, then aggregated or deleted.

When the retention period ends, your personal data is securely deleted or irreversibly anonymized so that it can no longer be associated with you.

How can you have your data deleted? (Right to Erasure)
You may request a copy, correction, or deletion of the personal data we hold about you at any time. To submit a data deletion request:

• Send an email to support@kaiserhealthgroup.com with the subject line “Data Deletion Request”, or
• Write to us at: KAISER International Healthgroup, Inc., Data Privacy Officer, 8/F Kaiser Bldg., Two Magnolia Place, New Manila, Quezon City, Philippines.

Please include your full name, the email address or mobile number you used with our services, and the app or website the data was submitted through, so we can locate your records. We will acknowledge your request within seven (7) business days and complete deletion within thirty (30) days, except where we are required by law (for example, insurance, tax, or anti-fraud regulations) to retain certain records for a longer period. In such cases, we will inform you of the specific data that must be retained and the legal basis for doing so.

You may also withdraw consent, opt out of marketing communications, or lodge a complaint with the National Privacy Commission of the Philippines (https://www.privacy.gov.ph) at any time.

Contact us
For any privacy-related concern, contact our Data Privacy Officer at support@kaiserhealthgroup.com.

Last updated: May 30, 2026.